Frequently Asked Questions


Please use the main COLLECTION category navigation to assist you through our online shop:

WOMENSWEAR, MENSWEAR and OFFERS. Alternatively, you can use the SEARCH box to locate a specific item. You can also narrow your search by filtering by style, colour and/or brand. Once you have found what you are looking for, select your quantity and click ‘ADD TO SHOPPING BAG’.

Review your selected items by clicking the ‘SHOPPING BAG’ icon in the top right corner of the page. You can remove items from your shopping bag at any time during your visit by clicking ‘REMOVE’ under the specific item. You can change the quantity of your order by updating quantity and clicking ‘UPDATE’. You can also add items to your ‘WISHLIST’ for future reference.

Once you have decided what you would like to purchase, click the ‘CHECKOUT’ icon to enter billing and shipping information and place your order.

Yes. You have the register before placing order. However, registering is quick and easy and will enable you to access your account using your e-mail address and password. Having an account enables you to safely save your details for faster shopping and gain access to your Wish List.

Usually most of the items are MADE TO ORDER OR CUSTOM ORDERS and any readily available item shown as ‘Out of Stock’ online may still be available in store. Please contact our Customer Services team to check availability.

Your dresses will be individually packed with tissue paper and will then be placed inside a packaging bag, which will then be placed inside a courier delivery carton. Each item will be personally inspected by a member of the ASH PANJABI PRET COUTURE Quality Control Team, before it is packaged and sent out for delivery.

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.


Please click on “Login/Register” followed by ‘Create an Account’ and fill in your personal particulars.

This isn't a problem. GO to ‘MY ACCOUNT’, enter your email address then click ‘FORGOT YOUR PASSWORD?’. We will request that you enter your email again and will send you a link, which will enable you to enter a new password. If you continue to have difficulty, please contact our Customer Services.

Our Customer Services team is available Monday – Saturday 11am-6pm. You can contact us by:

PHONE: +91 900 467 7738 


If your query is regarding an existing order, please have your order number to hand.


We accept payments via Paypal and all major credit and debit cards such as Visa, MasterCard, America Express, Delta, Maestro, Electron and bank transfers only.

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

You can change the currency by clicking on the flag icon at the top right hand corner of the page and select your preferred currency and delivery destination. Please note the main preferred currency would be either INR Rupees, US Dollars, Euro or Canadian Dollars.


All ready orders will be processed within 3 working days, excluding weekends and public holidays. Time stated is based on Indian Time (GMT+5:30hours). Custom made orders may take time to process.

Standard delivery within INDIA is free on orders over INR 1500. All orders will be sent by courier or transport and will require a signature on receipt. Your ready available goods will be delivered in 3-7 working days from day of dispatch.

The Standard courier delivery time frame is approximately 5-7 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Indian deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number for all Indian deliveries.

For International deliveries, you may track your orders here.

Shipping is FREE for all Indian deliveries above INR 1500 order via Standard courier. For international deliveries, you may select your item and proceed to the check-out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

Yes, your order will need to be signed for as proof of delivery.

Yes. You can call us to place your order over the phone for in store/office pick up. Alternatively order online as usual and send us an e-mail to with your Order Number as the e-mail subject stating that you want to pick up in store/office. We will then refund you the delivery charge and hold it for pick up in store.

We apologize for sending you an incomplete order. Please contact our Customer Care Team at and we will get back to you as soon as we can.

We apologize if you had received a defective item from us. Please contact our Customer Care Team at with a snapshot of the product and we will get back to you as soon as we can.

We apologize for sending you the wrong item. Please contact our Customer Care Team at and we will get back to you as soon as we can.

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures

Kindly drop an email to our Customer Care Team at if you have not received your parcel after 10 working days and we will assist you accordingly

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

You may check the status of your parcel via “Track your order” at to find out why it might have been delayed. Alternatively, you may drop us an email at and we will assist you further.


Unfortunately, it is not possible to return or exchange these items that have been custom ordered and made to your specification. This does not affect your statutory rights.

Please click here to view our Returns Policy.

We are unable to cancel orders where fabrics have already been cut to specification to make your dresses. However, if your items have not yet been prepared to start for production then we may be able to cancel your order. Please contact Customer Services on +91 900 467 7738 for immediate assistance.


Our website is as secure as it can possibly be. We store any information you give us using SSL encryption technology. SSL is the most advanced security software available for online transactions.

Please be assured that your personal information is kept private and confidential and at no point will does not share this information with any third parties. When you register with ASHPANJABIPRETCOUTURE.COM, we will only need to know your email address. Your chosen password is not known to us. When processing your order, we will require your name, e-mail address, phone number, shipping address and billing information. We will not store your card details on our system. Please note that ASHPANJABIPRETCOUTURE.COM may use your contact details to inform you of new arrivals, seasonal updates and promotions. If you would prefer not to receive these updates, please email us at